1. Purpose and scope
This Refund & Cancellation Policy explains how Pihint Technology handles requests relating to paid subscriptions, software plans, implementation work, digital marketing, website and application development, automation services, consulting, training, and other paid services. It should be read with the relevant proposal, order form, invoice, subscription terms, statement of work, and any applicable product-specific terms.
Because Pihint provides a mixture of recurring software access, professional services, configuration work, digital deliverables, and third-party platform integrations, eligibility depends on the service purchased, the work already performed, the applicable contract, and the reason for the request. Nothing in this policy limits rights that cannot lawfully be excluded.
2. Before you pay
We encourage customers to review the selected plan, user quantity, billing cycle, scope, deliverables, timeline, and pricing before completing payment. Product pricing is shown at checkout and payment amounts are server-verified before Razorpay checkout is created. Please contact us before payment if you need help choosing a plan or clarifying a scope.
A payment confirmation does not automatically mean every requested feature, third-party integration, campaign outcome, or business result is included. Professional services and custom work are delivered according to the written scope. Third-party costs, advertising spend, messaging fees, domain fees, hosting, licenses, and marketplace charges may be governed by separate terms.
3. Subscriptions and cancellation
For recurring or prepaid software subscriptions, you may request cancellation before the next renewal date. Cancellation normally stops future renewal charges after the current paid period, unless a different written agreement applies. Access, data-export options, and account treatment after cancellation may depend on the product, plan, security requirements, and contractual arrangements.
Where a subscription is billed annually, the annual price reflects a commitment and discount for that period. Unless required by applicable law or agreed in writing, cancellation during an active annual term does not create an automatic pro-rated refund for unused time. Contact us promptly if there has been a billing error, duplicate charge, or an exceptional circumstance requiring review.
4. Refund eligibility
We review refund requests fairly and case by case. A refund may be considered where a duplicate payment was made, an incorrect amount was charged because of an error, Pihint is unable to initiate an agreed service after receiving payment, or a material issue is established under the applicable written scope and cannot reasonably be remedied.
Refunds are generally not available for completed consulting time, work already delivered, approved strategy or design work, completed setup or onboarding, consumed subscription periods, campaign management already performed, third-party costs, advertising spend, domain purchases, hosting, payment-gateway fees, or services affected by customer delay, missing access, inaccurate information, or a change in customer priorities.
5. Custom development and implementation
Custom websites, applications, integrations, CRM setup, automation, content, and other implementation work commonly involves reserved capacity, discovery, design, configuration, and staged delivery. Deposits, milestones, and completed stages are normally non-refundable once the relevant work has begun or been delivered, except where the applicable agreement says otherwise or Pihint agrees a remedy after review.
If a deliverable is materially different from the written approved scope, please notify us promptly with specific details. We will assess the concern, request reasonable evidence, and where appropriate seek to correct, re-perform, replace, credit, or otherwise resolve the issue before considering a monetary refund. A request based solely on a change of mind, internal delay, or a desired outcome not included in the scope may not qualify.
6. Digital marketing and third-party platforms
Digital marketing outcomes depend on market conditions, customer decisions, platform rules, budgets, competition, creative approvals, tracking configuration, and factors outside Pihint’s control. Pihint does not guarantee rankings, impressions, leads, sales, revenue, advertising approvals, account availability, or any specific commercial result unless explicitly stated in a signed agreement.
Advertising spend, platform credits, messaging charges, social-media or search-engine fees, creator costs, and other third-party charges are generally non-refundable once committed or spent. Where Pihint manages a campaign, we will provide reasonable reporting and work in accordance with the approved scope, but a performance result alone is not a basis for refund.
7. How to request a refund
Send a refund or billing request through our Contact Us page as soon as possible. Include the customer name, business name, email used for payment, invoice or Razorpay payment reference, service or plan, payment date, amount, and a clear explanation of the issue. Do not send card numbers, UPI PINs, passwords, or other sensitive credentials.
We may ask for additional information to verify the transaction and understand the request. We aim to acknowledge a complete request within a reasonable time and typically review it within 7–10 business days, although complex matters, third-party investigations, or contractual disputes may take longer. Submitting a request does not suspend a valid payment obligation or guarantee a refund.
8. Approved refunds and processing
If Pihint approves a refund, we will initiate it using the original payment method where possible and in accordance with payment-provider rules. For Razorpay transactions, the payment provider and issuing bank or UPI network control final settlement timing. Processing after initiation can vary by method, bank, network, and public holidays.
A partial refund, credit, revised invoice, service extension, or re-performance may be appropriate where only part of a charge is eligible. Refunds do not include unrelated third-party costs or services already consumed unless Pihint expressly agrees otherwise. We may provide a payment reference or confirmation when available.
9. Chargebacks, disputes, and affiliate commissions
Please contact Pihint before starting a bank dispute or chargeback whenever possible. This allows us to investigate and attempt a timely resolution. If a chargeback is opened, we may provide relevant records to the payment provider and may pause access or delivery while the dispute is assessed.
Affiliate commission is calculated only on eligible collected revenue and may be withheld, reversed, or adjusted for refunds, chargebacks, cancellations, credits, fraud, self-referrals, or transactions that do not meet programme conditions. Refund decisions do not create an entitlement to affiliate commission.
10. Policy changes and contact
We may update this policy to reflect changes to services, payment methods, legal requirements, or operating practices. The version published on this page applies from its last-updated date, subject to applicable law and any separately agreed written contract.
For billing, cancellation, or refund questions, contact Pihint Technology through our Contact Us page. Keep your invoice and payment reference available so we can assist efficiently.
Questions or requests?
If you have a question about this policy, your account, a payment, a privacy request, or a service engagement, please contact Pihint Technology through our Contact Us page. We may need enough information to verify the request and protect the security of the relevant account or transaction.